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LockedIn Pro is billed by Apple, so it is cancelled with Apple. On your iPhone open Settings › your name › Subscriptions › LockedIn and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep access until the end of the period you paid for. Deleting the app or your LockedIn account does not cancel a subscription. You can also manage it at apps.apple.com/account/subscriptions.

Open Settings › your name › Subscriptions › LockedIn on your iPhone and tap Cancel Subscription at least 24 hours before the 7-day trial ends, and you won’t be charged. You keep access until the trial ends. The trial is for new subscribers only, and Apple decides eligibility. Problems with a charge go to Apple at reportaproblem.apple.com.

Sign in to LockedIn with the same Apple Account you bought with, then tap Restore purchases on the subscription screen. Make sure you are signed in to the App Store with the Apple Account that made the purchase. Still stuck? Email us from the address on your Apple Account and describe what you see.

Apple handles billing and refunds. Request one at reportaproblem.apple.com. We cannot issue refunds ourselves.

In the app go to Me › Settings › Delete account and confirm. This permanently deletes your account, profile, handle, logs, body-fat photos and estimates, friend connections, posts, stories and snaps. It cannot be undone and does not cancel your subscription (see above). If you cannot open the app, email us from the address tied to your account and we will delete it for you. See the Privacy Policy for details.

Email lockedin@elevatedsystems.info with the subject “Data request” from the email on your account (or tell us your handle). We will verify it is you and send your data in a common format, normally within 30 days.

Open Today or Feed and choose Invite your partner, or open a friend’s profile and tap the partner option. Your friend gets a request and accepts. You can have one partner at a time. To end it, go to Me › Settings › Accountability › Remove partner. Your friendship stays.

Each partner picks days per week for 1, 2 or 4 weeks, and may add a stake. The stake is only a word you two agree on. LockedIn never handles, holds or tracks money. If someone misses, the app records an IOU that the other person can mark settled or forgiven.

Open iPhone Settings › Notifications › LockedIn and allow notifications. Then check Me › Settings › Accountability in the app, where you can turn individual types on or off. Also check Focus modes and that you are connected to the internet.

Every post, comment, story, snap and profile has Report and Block in its menu. Blocking removes the person from your circle and hides their content from you. You can also email lockedin@elevatedsystems.info with their handle and what happened. We review reports and act on objectionable content within 24 hours.

Go to Me › Settings › What friends see and turn off Show when I’m online.

Make sure LockedIn is installed, then tap Open in LockedIn on the invite page. If it still fails, ask your friend to send the link again or share their handle so you can search for them.